Behavioral Norms in Groups: Chapter 8

I really enjoy many of the facts that are included in this text. While working for any organization it is likely that you will be working in a group at some point in time. "Norms are the informal rules that designate the boundaries of accceptable behavior while in the groups" (Kreps, 1991. p.170) Different organizations have different sets of norms and this produces very different results. While some organizations encourage employees to argue and debate until the best idea is found others are taught to avoid any potential conflict and the results the group produces will vary accordingly!